
Uninspiring performance against a side we should be smashing up. Better than Saturday, but let’s face it could not get any worse. Late, late winner but don’t be fooled by this result.
Uninspiring performance against a side we should be smashing up. Better than Saturday, but let’s face it could not get any worse. Late, late winner but don’t be fooled by this result.
Welling/ Worthing/ Woping?United62 wrote: 15 Aug 2023, 11:03 That's when you know things are bad when Welling are considered to be a better footballing side and will be right up there when we haven't even played them yet!
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Yes, I know you meant Worthing, but after we've played Welling this post can be just cut 'n pasted.
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I got the exact same response when experiencing issues watching - or trying to watch - a game at the back end of last season. I also had the exact same issues others had described here when trying to watch your game last night (I'm a Saints fan looking forward to hosting you again at Clarence Park on Saturday) so not a one off. Last year I had to reply and request an escalation to get an actual human to reply....BigDave wrote: 16 Aug 2023, 10:49 I had the same issues and received the following response from:
K Bron <[email protected]>
Hi David,
Thanks for the email,
The live stream is a feed we are continuously working on to make as flawless a product as possible.
However, this event wasn't one in which we've noted any consistent issues over the course of the event. I've looked back over our reports and notes from the operations team and we've not noted any issues, nor did we receive any consistent complaints from other viewers.
This indicates that the issue wasn't on our end as a problem with how we upload/encode the event would be seen by every member watching the stream, rather than a single viewer. An error that just affects an individual viewer indicates that the problem is on their end.
The terms and conditions relating to streaming are available to view via the website. Unfortunately, we are unable to offer a refund for this service. I am sorry that your viewing experience was less than satisfactory and I wish we could be more helpful in fixing it. In order to qualify for a refund the issue would need to be on our end and our records indicate that it wasn't.
Kindest Regards,
I don't care about the £9.50 but the disdainful arrogance riles me enough to want to take it further if I can discover the right authority to complain to.
**** unbelievable response. Everyone has had the same issues so how can it not be at their end.BigDave wrote: 16 Aug 2023, 10:49 I had the same issues and received the following response from:
K Bron <[email protected]>
Hi David,
Thanks for the email,
The live stream is a feed we are continuously working on to make as flawless a product as possible.
However, this event wasn't one in which we've noted any consistent issues over the course of the event. I've looked back over our reports and notes from the operations team and we've not noted any issues, nor did we receive any consistent complaints from other viewers.
This indicates that the issue wasn't on our end as a problem with how we upload/encode the event would be seen by every member watching the stream, rather than a single viewer. An error that just affects an individual viewer indicates that the problem is on their end.
The terms and conditions relating to streaming are available to view via the website. Unfortunately, we are unable to offer a refund for this service. I am sorry that your viewing experience was less than satisfactory and I wish we could be more helpful in fixing it. In order to qualify for a refund the issue would need to be on our end and our records indicate that it wasn't.
Kindest Regards,
I don't care about the £9.50 but the disdainful arrogance riles me enough to want to take it further if I can discover the right authority to complain to.
BigDave wrote: 16 Aug 2023, 10:49 I had the same issues and received the following response from:
K Bron <[email protected]>
[redacted for pointlessness]
I don't care about the £9.50 but the disdainful arrogance riles me enough to want to take it further if I can discover the right authority to complain to.
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